Informativa sulle spedizioni
We ship worldwide.
All orders are processed as quickly as possible. Please note that our products are fulfilled from two different locations depending on the type of product you order.
Two Fulfillment Locations
Our shop includes two different types of products:
Clothing
All clothing items are made to order and are produced specifically following each customer's order through our trusted apparel production atelier.
Once your order has been received, the garment is produced, checked and prepared for shipment before being handed over to the shipping carrier.
Our apparel production partner generally fulfills 98% of orders within 48 hours. Delivery times then vary depending on the destination and shipping method available for the order.
Estimated delivery times for clothing are:
- Italy: approximately 5–10 working days
- Europe: approximately 5–12 working days
- Rest of the world: approximately 10–30 working days
These are estimated delivery times and not guaranteed delivery dates. Remote areas, customs procedures, carrier delays and other circumstances outside our control may result in longer delivery times.
For the most accurate delivery estimate, the applicable shipping information will be shown during checkout.
Music, Accessories & Other Products
Music releases, physical media, accessories, gadgets and other non-clothing products are shipped directly from our own warehouse.
Estimated delivery times are:
- Italy: 2–3 working days
- Europe: 5–14 working days
- Rest of the world: 5–14 working days
Delivery times are estimates and may vary depending on the destination, carrier and circumstances outside our control.
Shipping Rates
Our standard shipping rates are:
| Destination | Shipping cost |
|---|---|
| Italy | €7 |
| Europe | €15 |
| Rest of the world | €25 |
Free Shipping
Free shipping is available for orders over €100.
The free-shipping threshold applies to the total value of the order before shipping costs.
Orders Containing Different Types of Products
Because clothing and non-clothing products are fulfilled from different locations, an order containing both types of products may be shipped in separate packages.
For example, if your order contains a T-shirt and a vinyl record, the T-shirt may be shipped directly from our apparel production atelier while the vinyl record is shipped separately from our warehouse.
You may therefore receive more than one package for the same order.
You will not be charged additional shipping costs because your order is fulfilled from different locations.
The shipping charge calculated at checkout remains the total shipping cost for your order, regardless of whether the products are delivered in one or more packages.
For orders over €100, shipping remains free even when the order is fulfilled through different locations.
Order Processing
Orders are normally processed as soon as possible after payment has been confirmed.
For made-to-order clothing, production begins after the order has been placed.
For products shipped from our warehouse, orders are normally prepared within 1–2 working days.
During periods of high order volume, releases, sales, holidays or other exceptional circumstances, processing and delivery may take longer than the estimated times stated above.
Tracking
When a shipment is dispatched, you will receive an e-mail containing the available tracking information.
For orders shipped in separate packages, you may receive separate tracking numbers and separate shipping notifications.
Customs, Duties and Import Taxes
For deliveries outside the European Union, customs duties, import taxes or other charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.
Backrooms Record is not responsible for delays caused by customs procedures or for charges imposed by customs authorities in the destination country.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or redelivery costs may apply.
If the package is returned to us because it could not be delivered, please contact us at info@backroomsrec.net so that we can determine the available options.
Any additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.
Changes or Cancellations After Ordering
Once an order has been placed, we cannot guarantee that changes to the order can be made.
This is particularly important for made-to-order clothing, as production may begin shortly after the order is received.
If you need to correct or change your order, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that changes or cancellations will be possible once production or fulfillment has started.
Delivery Delays
The delivery times stated above are estimates only.
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Customs inspections or delays
- Strikes or carrier disruptions
- Severe weather
- Natural disasters
- Incorrect or incomplete delivery information
- Public holidays
- International shipping restrictions
- Other events outside our control
If your order appears to be significantly delayed or the tracking information indicates a problem, please contact us at info@backroomsrec.net and include your order number.
Refused or Undeliverable Parcels
We generally recommend that customers do not refuse delivery of a package.
If a parcel is refused or cannot be delivered and is subsequently returned to us, additional shipping, handling or redelivery costs may apply.
Where permitted by applicable law, any non-recoverable shipping costs resulting from a refused or undeliverable parcel may be deducted from any refund due to the customer.
For any issue concerning an undeliverable parcel, please contact us at info@backroomsrec.net.