Returns
Thank you for your order.
Our products are fulfilled in two different ways, and the return conditions depend on the type of product you have purchased.
Please read the following information carefully before placing your order.
Clothing — Made to Order
All clothing items available in our shop are made to order.
This means that your garment is produced specifically following your order and is not taken from pre-produced stock. Production begins after the order has been placed.
For this reason, clothing items cannot be returned or exchanged because of a change of mind, incorrect size, incorrect colour or incorrect product selection, where the statutory right of withdrawal is excluded under applicable consumer law for goods made according to the customer's specifications or clearly personalised.
Please therefore check the size, measurements, colour and product details carefully before placing your order.
If you are unsure about sizing, fit, measurements or colour, please contact us before ordering at:
We will be happy to provide additional information to help you make the correct choice.
Clothing Returns — Defective or Incorrect Products
A return for a clothing item is accepted if there is a clear manufacturing defect, the garment has been damaged before delivery, or the product received is substantially different from the description or specifications shown on our website.
Examples may include:
- A clear manufacturing defect
- A significant production error
- A damaged garment received upon delivery
- A product that is substantially different from the item described or ordered
A difference resulting from the customer's selection of the wrong size, colour or variant is not considered a manufacturing defect.
If you believe that your clothing item is defective or incorrect, please contact us at info@backroomsrec.net before sending anything back.
Please provide your order number and clear photographs showing the problem. We will review the claim and, if the issue is confirmed, provide instructions for the return and the appropriate remedy in accordance with applicable law.
Warehouse Products
Products shipped from our warehouse, including music releases, vinyl, physical media, accessories, gadgets and other non-clothing products, may be returned in accordance with the applicable statutory right of withdrawal.
Returns are accepted provided that the product is:
- unopened;
- unused;
- in its original condition;
- in its original packaging; and
- with any original seal or protective packaging intact.
Products that have been opened, used or have had their original seals broken cannot be returned, except where the product is defective or does not conform to the contract.
For sealed products such as physical music releases, please make sure you are certain about your purchase before opening the packaging or breaking any seal.
Return Period
Where a statutory right of withdrawal applies, you may exercise your right of withdrawal within 14 days from the day on which you, or a third party designated by you, acquire physical possession of the goods.
Please refer to our Cancellation & Return Policy for the complete terms and conditions regarding the statutory right of withdrawal.
Exchanges
We do not offer direct product or size exchanges.
For clothing, exchanges are not available due to incorrect size, colour or product selection because the garments are made to order.
For warehouse products, if you wish to purchase a different item, you may return the eligible product in accordance with this policy and place a new order separately.
How to Request a Return
Before returning any product, please contact us at:
Please include:
- Your order number
- Your name
- The product you wish to return
- The reason for the return
- Photographs, where the return concerns a defective, damaged or incorrect product
Do not send a return without first contacting us and receiving the appropriate return instructions.
Returns must be sent to:
Backrooms Record
Via Cardinal Raimondi 12
15011 Acqui Terme (AL)
Italy
Return Shipping Costs
Where you exercise a statutory right of withdrawal, you are responsible for the direct cost of returning the goods, unless otherwise required by applicable law.
If a product is confirmed to be defective, damaged or substantially different from the description or order, we will provide appropriate instructions regarding the return and applicable costs.
Refunds
Once an eligible returned product has been received and inspected, we will process the refund in accordance with applicable consumer protection law.
Where a statutory right of withdrawal applies, refunds will be made using the same payment method used for the original transaction, unless otherwise agreed with you.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
We may make deductions where permitted by law for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
If you have any questions about returns, please contact us at: