FAQ
Orders & Payments
What payment methods do you accept?
We accept the following payment methods:
- PayPal
- Klarna
- Credit and debit cards
- Apple Pay
- Google Pay
If you experience any issues with your payment or checkout, please contact us at info@backroomsrec.net.
Can I modify or cancel my order after it has been placed?
Please contact us at info@backroomsrec.net as soon as possible after placing your order.
We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing or production has started.
This is particularly important for our clothing items, as they are made to order and production may begin shortly after the order is placed.
Is an item in my cart automatically reserved?
No. Adding an item to your cart does not reserve it.
An item is only secured once your order has been successfully completed and payment has been confirmed.
Can I preorder an item that is currently out of stock?
Preorders are only available when specifically announced on the product page.
If an item is currently out of stock and no preorder is available, you can check back later or contact us for information about a possible restock.
Will limited editions be restocked?
Generally, no.
Limited editions and special physical releases may be produced in strictly limited quantities. Once they are sold out, they may not be reproduced.
Any future repress, reissue or restock will be announced separately by Backrooms Record.
Do vinyl purchases include digital downloads?
Where stated on the relevant product page, physical music releases purchased through our webshop may include a Bandcamp download code for the corresponding digital release.
Please check the individual product description for the exact contents of each release.
Are there additional costs for international orders?
Orders shipped within the European Union generally do not incur additional customs duties or import charges.
Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
These charges are not included in our shipping rates unless explicitly stated otherwise and are the responsibility of the customer.
We recommend checking with your local customs authorities before placing an international order.
Shipping & Delivery
Where do you ship?
We offer worldwide shipping.
Shipping costs are:
- Italy: €7
- Europe: €15
- Rest of the world: €25
Free shipping is available for orders over €100.
How are my products shipped?
Our products are fulfilled from two different locations.
Clothing is made to order through our trusted apparel production atelier and shipped directly from there.
Music releases, vinyl, physical media, accessories, gadgets and other non-clothing products are shipped from our own warehouse.
Because of this, an order containing different types of products may arrive in separate packages.
You will not be charged additional shipping costs because your order is fulfilled from different locations.
How long will it take to receive my order?
Delivery times depend on the type of product and destination.
For clothing, the garments are produced after the order is placed. Our apparel production partner generally processes the majority of orders within 48 hours.
Estimated delivery times for clothing are:
- Italy: approximately 5–10 working days
- Europe: approximately 5–12 working days
- Rest of the world: approximately 10–30 working days
For warehouse products, estimated delivery times are:
- Italy: 2–3 working days
- Europe: 5–14 working days
- Rest of the world: 5–14 working days
These are estimated delivery times and not guaranteed delivery dates. Delays may occur during periods of high order volume, new releases, holidays, customs procedures or circumstances outside our control.
Will I receive a tracking number?
Yes.
Once your order or individual shipment has been dispatched, you will receive the available tracking information by e-mail.
If your order is shipped in separate packages, you may receive more than one tracking number.
Can I change my shipping address after placing an order?
Please contact us immediately at info@backroomsrec.net if you entered an incorrect delivery address.
We will do our best to correct it before the order is processed.
Once a package has been dispatched, we cannot guarantee that the delivery address can still be changed.
If a package is returned because an incorrect or incomplete address was provided, additional shipping costs may apply for reshipment.
What happens if my package is lost or damaged during delivery?
If your package appears to be lost, arrives damaged or there is another problem with the delivery, please contact us at info@backroomsrec.net with your order number and details of the issue.
If a package arrives damaged, please keep the product and all original packaging and provide photographs where possible. This information may be required to investigate the shipping claim.
I received the wrong product. What should I do?
Please contact us as soon as possible at info@backroomsrec.net with your order number and photographs of the product received.
Do not return the product before contacting us and receiving return instructions.
We will review the issue and arrange an appropriate solution.
Can I combine multiple orders into one shipment?
Orders are normally processed individually and we cannot guarantee that separate orders can be combined.
Because our products may be fulfilled from different locations, combining separate orders may not always be possible.
If you have placed multiple orders and would like them to be shipped together, contact us at info@backroomsrec.net as soon as possible and we will see what can be done.
Can I request express shipping?
Our available shipping methods are those displayed during checkout.
We do not guarantee the availability of express shipping or alternative carriers.
Clothing
Why is your clothing made to order?
All Backrooms Record clothing is made to order.
Each garment is produced specifically following the customer's order rather than being taken from pre-produced stock.
This allows us to produce our garments individually and avoid unnecessary stock and overproduction.
Can I return clothing if I choose the wrong size?
No.
Because our clothing is made to order, returns or exchanges are not accepted simply because the customer selected the wrong size, colour or variant, where the statutory right of withdrawal is excluded under applicable consumer law.
Please carefully check the size chart and product information before ordering.
If you are unsure about the correct size or fit, contact us before placing your order at info@backroomsrec.net and we will be happy to help.
Can I return clothing if I don't like the colour?
Please make sure you are happy with your colour selection before placing your order.
A correctly produced garment cannot be returned simply because the customer does not like the selected colour or has chosen the wrong colour.
If you have any doubts about colours or product specifications, please contact us before ordering.
What if my clothing arrives defective?
If your garment has a clear manufacturing defect, was damaged before delivery, or is substantially different from the product description or specifications shown on our website, please contact us at info@backroomsrec.net.
Please provide your order number and photographs showing the problem.
We will assess the issue and, where applicable, provide instructions for returning the item and the appropriate remedy.
Warehouse Products
Which products are shipped from your warehouse?
Our warehouse handles non-clothing products such as:
- Vinyl records
- CDs and other physical music releases
- Accessories
- Gadgets
- Other products specifically identified as warehouse items
Can I return a warehouse product?
Where the statutory right of withdrawal applies, warehouse products can be returned within the applicable 14-day withdrawal period.
The product must be returned in its original condition.
For sealed products, the original seal must remain intact. Products that have been opened or used cannot generally be returned, except where they are defective or do not conform to the contract.
Can I return a vinyl record after opening it?
No, not under the standard return conditions for sealed products.
If the original seal or protective packaging has been opened, the product is generally no longer eligible for return, unless it is defective or does not conform to the contract.
Please make sure you are certain about your purchase before opening a sealed physical release.
Returns & Refunds
What is your return policy?
The return conditions depend on the product.
Made-to-order clothing cannot be returned because of an incorrect size, colour or change of mind where the statutory right of withdrawal is excluded under applicable law.
Warehouse products may be returned where the statutory right of withdrawal applies, provided the applicable return conditions are met.
For full details, please refer to our Cancellation & Return Policy.
Do you offer exchanges?
We do not offer direct exchanges.
For clothing, size or colour exchanges are not available because the garments are made to order.
For eligible warehouse products, you may return the product in accordance with our return policy and place a new order separately.
How do I request a return?
Before sending any product back, please contact us at info@backroomsrec.net.
Please provide your order number and explain the reason for the return.
If the return concerns a defective, damaged or incorrect product, please also provide clear photographs.
Do not send a return without first contacting us and receiving the appropriate instructions.
Where do I send a return?
Unless otherwise instructed, returns should be sent to:
Backrooms Record
Via Cardinal Raimondi 12
15011 Acqui Terme (AL)
Italy
How long does a refund take?
Where a statutory right of withdrawal applies, refunds are processed in accordance with applicable consumer protection law.
We may wait to issue the refund until the returned product has been received or you have provided evidence that it has been shipped back, whichever occurs first.
Community & Label
What is Backrooms Record?
Backrooms Record is an independent record label focused on underground electronic music, physical releases and a distinctive visual universe inspired by liminal spaces and the aesthetics of the Backrooms.
The label releases music from its own artists and collaborators across different forms of electronic music, with a strong focus on techno and experimental club sounds.
Where can I listen to Backrooms Record releases?
Our music is available across major digital and streaming platforms, including:
- Spotify
- Apple Music
- Beatport
- Bandcamp
- Other major digital platforms
Availability may vary depending on the release.
Where can I buy physical releases?
Physical releases are available through the Backrooms Record webshop and, depending on the release, through Bandcamp and selected record shops.
Limited editions and special physical releases may be available exclusively through our webshop.
Do you release music on vinyl?
Yes.
Backrooms Record releases physical editions including vinyl and other limited-format releases.
Some releases may also be produced in alternative physical formats or special editions.
Please check the individual release page for the available format and edition details.
Do you organise label events?
Yes.
Backrooms Record is also involved in label nights, parties, DJ sets and other events connected to the label and its artists.
Follow our social channels and subscribe to our newsletter for announcements about upcoming events and releases.
How can I stay updated with Backrooms Record?
The best way to keep up with new releases, events, merch and other announcements is to follow us on our social channels and subscribe to our newsletter.
You can also find our latest releases and catalogue through Bandcamp and the major streaming platforms.
How can I contact Backrooms Record?
For questions about orders, products, shipping, returns or anything else related to the shop, contact us at:
We will get back to you as soon as possible.